IT Front Line Support Technician
Vancouver, BC, Canada
Full Time
IT
Mid Level
IT Frontline Support Technician
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
Required Qualifications
Additional Assets
How to Apply
Interested candidates should submit a resume and cover letter to [email protected] on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
- Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
- Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
- Prioritize support requests based on urgency, business impact, and service requirements.
- Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
- Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
- Maintain accurate IT equipment inventory and Service Desk records.
- Create and maintain troubleshooting guides, procedures, and end-user documentation.
- Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
- Assist with new employee technology setup and onboarding.
- Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
- Communicate clearly and professionally with users, site leadership, IT team members, and external vendors.
- Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
- This position may include travel.
Required Qualifications
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
- College certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
- Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
- Strong customer service and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organizational skills and the ability to prioritize multiple competing support requests.
- Ability to troubleshoot independently while recognizing when an issue should be escalated.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
Additional Assets
- CompTIA A+, Network+, or Security+
- Microsoft certifications such as MS-900, AZ-900, or SC-900
- Experience with Microsoft Intune and endpoint management
- Experience supporting users across multiple physical locations
How to Apply
Interested candidates should submit a resume and cover letter to [email protected] on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
Apply for this position
Required*